Please read the terms and conditions carefully before using www.dutchbasics.com. By using and shopping on our Website, you agree to accept the terms and conditions described below. As the terms and conditions may be updated from time to time (for example to reflect changes in technology, our business model, our systems capabilities or relevant laws and regulatory requirements), we recommend that you check this page regularly to take notice of any changes we may have made in the terms and conditions.
The online store is open 24 hours a day. However, the store can be closed due to maintenance. For your convenience, we endeavour to execute such work in the night time.
In order to shop at www.dutchbasics.com you must be at least 18 years of age and possess a valid credit card accepted by us. If you have not yet turned 18 years of age, you must also have the legal right to enter into the agreement.
At the moment we can only fulfil your order if the delivery address is a home or office address in one of the countries listed . Therefore, our site is only intended to be used by people resident in those listed countries. We do not ship to P.O. boxes.
We may decline an offer or cancel a purchase in any of the following situations, without being liable for any damages or costs. We will notify you by email in advance of any such action, to try and resolve the issue and will return any applicable payments made to us:
- Your payment information is incorrect or not verifiable;
- Your order may have been placed for fraudulent purposes, or in connection with a criminal offence or other unlawful activity;
- There was an unintentional error on the Website; e.g. a payment error etc;
- We have reason to believe you are a minor under the age of 18;
- You are not a resident of one of the countries listed bellow or we could not deliver to the address provided by you
By placing an order on our Website, you are making an offer to us to purchase the products you have selected on these terms and conditions. We may or may not accept your offer at our discretion.
We can only accept offers that are made through our Website or via our Customer Service. We cannot accept orders made by e-mail, letters or fax.
AT WHAT POINT IN THE ORDERING PROCESS ARE YOU BOUND BY YOUR ORDER?
The moment you click Place order and the receipt is displayed on your screen, you are bound by your offer, however, please see “Returns, Cancellations and Complaints”..
The receipt you receive is an automated acknowledgement that means we have received your submitted offer. However, the acknowledgement does not mean that we have accepted your offer, and we reserve an explicit right to decline your offer after you have received the automatic acknowledgement.
If we accept your offer, you will receive an e-mail from us confirming that we have accepted your order (order confirmation). The contract between you and us will be effective from the time that the order confirmation is sent.
If you made an error when placing your order, please contact us and we will be happy to assist you. However, please always make sure to review your offer before placing it. Before submitting, you have the possibility yourself to edit any information you have entered, such as the shipping or billing address or credit card information, or change or delete items in your shopping bag.
2. LANGUAGE OF THE CONTRACT
The language of the contract is English.
3. ACCESS TO THE AGREEMENT
We store all contracts made, including your offer and the order confirmation, and we recommend that you file these too, as subsequently the documents will not be accessible.
4. FRAUD SCREENING
In order to protect our customers and maintain the security of shopping online, we may run verification checks on the data you submit when you place an offer. These checks may include address and payment verification and screening your offer to prevent fraud.
5. PAYMENT METHODS
We accept the following payment methods:
- iDeal (only for The Netherlands)
Please note that we cannot accept any payment methods not specified above. If you try to pay by any other methods, we will not be liable for your loss of payment or any other damages caused by your action.
6. CREDIT CARD VERIFICATION NUMBER
To maintain your own security and prevent fraud, you will be asked to enter your Card Verification Number (CVV) when paying with credit card. You can find the 3 digit number on the back of your credit card. It generally appears to the right of your credit card number.
7. PAYMENT PROCESSING
When your order and data have been verified and your ordered products leave our stock for shipping, the payment will be deducted from your account.
Please note that your billing address must be entered exactly as it appears on your bank statement.
8. PRICES & VAT
All prices on products, shipping charges and other services include value added tax (VAT).
The shipping charge is added per order. Please go to Shipping Charges for details concerning the charges for your specific country. We will always inform you of the total price, including all taxes, VAT and other costs such as fees and possible delivery costs.
The prices displayed on the Website are those that apply at the time of purchase. The prices may be subject to change without notice, but changes will not affect orders which we have accepted. We endeavour to avoid information errors, but please note that pricing errors, spelling errors and other errors or mistakes can occur from time to time. We will verify prices as part of our confirmation procedures. If the correct price is less than our stated price, the lesser amount will be charged to you. If the correct price is higher than the price stated on our Website, we will attempt to contact you. If we are unable to contact you, we will reject your offer and notify you by e-mail.
All prices displayed on www.dutchbasics.com are quoted in Euro (EUR).
10. SHIPPING & DELIVERY
We currently ship to the following countries:
- The Netherlands (excl. Aruba and the relevant territories of the (Dutch) Antilles)
- United Kingdom
- United States of America
11. DELIVERY TERMS
Orders will be delivered Monday through Friday to the shipping address submitted when you placed your order. Please note, that we only ship to home or office addresses – not to P.O. boxes.
All deliveries must be signed upon receipt. However, it does not have to be you who sign it. Somebody from the same address (e.g. a family member, friend, receptionist etc.) or a neighbour can sign for the parcel.
Our courier will make at least two redelivery attempts. At each attempt our courier will leave you a card which provides you with details for redelivery and also collection, if possible. The courier will typically keep a parcel for up to 7 days before returning it to sender as undelivered. Note that our courier also may deliver to your neighbours, where appropriate.
Split delivery If your order consists of several items we reserve the right to split the delivery. This can happen if certain items are delayed or unavailable at the time of ordering. In the event of split delivery, you will be notified by an advice note, which is included in the first delivery. You will not be charged for any additional shipping costs.
Product inspection Please note that your bear the risk for the products you have ordered when the delivery is completed. If the packaging appears to be damaged, please do not accept the shipment.
Without prejudice to your statutory rights and remedies you have the responsibility of inspecting your products for any faults and, in the event, giving us notice of any complaints. In the case of defective products or inconformity with your order, you will have the choice of returning the defective product and we will refund you the purchase price and all shipping cost when our Customer Service Team has handled your return. You also have the right to keep the defective product and ask for a reduction of the price.
12. DELIVERY TIMES
Your ordered products will be delivered from Monday through Friday, and the exact delivery time depends on the country of delivery.
Track your order and view history
As your order is ready for shipment, you will receive the track& trace information. There you can view your past orders or view the status of your current order.
13. RETURNS, CANCELLATIONS AND COMPLAINTS
Canceling orders before delivery
If you wish to cancel an order before delivery, please contact our Customer Service Team who will do their best to fulfil your request (please see the contact details below). However, we cannot promise that they will be able to cancel the delivery if you have already received an e-mail confirmation stating that your order has already been shipped. In such an event, please see “Returning orders after delivery”.
Cancelling and returning orders after delivery
Are you not completely satisfied with your purchase? You always have the option of cancelling your order within 14 calendar days after you have received them, provided that:
- The products are both un-used and unwashed; however, you are of course allowed to try on the products to see if they fit you – please ensure that you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item,
- The products are in essentially the same state and quantity in which you received them.
- The products are not on sale at the moment of purchase.
- The products include the original and undamaged packaging.
We will provide you with information about the right to withdraw and about the product. The right to withdraw is in force when you have entered into the agreement and we have provided you with the above-mentioned information in writing (e.g. on paper or by e-mail). If the information is imperfect, the period for withdrawal expires at the latest 1 month from the day you received the product. If, however, the information is rectified during this period, you have a right of withdrawal during the 14-day period from the date you received the rectified information.
For customers subject to German law and the period for withdrawal will not expire if the information mentioned above is imperfect and not rectified.
Provided that you also received the mentioned information, your right of withdrawal will expire 14 days after the day of receipt. If the time-limit expires on a, Saturday, a Sunday, or a holiday in your country, you may wait till the following working day.
How do you exercise your right of withdrawal?
Before the expiry of the 14-days withdrawal period, you must inform our Customer Service of the withdrawal by sending us an email. In addition, you must return or give back the product to us within 14-days after receiving our confirmation of acceptance of withdraw.
Returning defective products
When we ship your Dutch Basics products, we do our best to make sure that the products are top quality and in perfect condition. In the case of defective products or inconformity with your order, you will have the choice of returning the defective product and we will refund you the purchase price and all shipping cost when we have handled your return. You may also choose to keep the product and ask for a price reduction.
The claim shall be made when you discover the defect. Any notice given within a period of 15 days after you discovered the defect is deemed a timely notice, but in certain cases a longer period may apply under applicable law. Please contact us, see contact details below. If you wish to place another order, we’ll be happy to assist you.
Please note that any such claim requires that you have not used the products inappropriately, that the product is not defective due to your conduct or that you haven’t purchased the product during the sale.
Incorrect Items Occasionally the wrong item may get sent out. If this has happened to you, we sincerely apologize. Please contact our Customer Service Team who will be able to re-order the correct item for you and arrange for the incorrect product to be collected by our courier.
13. REFUND INFORMATION
Please note that that we will only refund the purchase price. In case of defect or incorrect items we will also refund the transportation costs.
After we receive and process your order you will be issued with the appropriate refund. Please allow 2-3 weeks for the refund to be credited to your account. We aim to process a refund within 3 days of receiving your parcel, and send you an e-mail to let you know we have received and processed it. After you have received the e-mail, please allow another 5-10 working days for the refund to be credited to your account. The amount of time this takes will depend on which bank or card issuer you have. Unfortunately this delay is outside of our control. You can expect a refund in the same form of payment originally used for purchase. In the event that we are unable to refund your credit card we will contact you to arrange an alternative means of refunding your order.
15. COMPANY DETAILS
www.dutchbasics.com is the official online store for Dutch Basics. Dutch Basics is operated under the laws of The Netherlands.
Our postal address:
BINK36 M3-42, binkhorstlaan 36,
2516 BE Den Haag
tel. 070 381 76 16
Chamber of Commerce number | 27276313
VAT number | NL 2118.18.628.B.02
bank account | 58 64 02 128
IBAN | NL45ABNA0 52 12 88 517
BIC | ABNANL2A
16. AVAILABILITY & ORDER VALIDITY
We endeavour to have all offered items in stock. In the event that ordered items are out of stock, we reserve the right not to accept your offer. You will be informed by e-mail and any payments will be refunded if the payment was already processed.
The prices and offers displayed on the Website are valid at the time they occur, unless other specific terms are stated on the Website. Pricing errors, spelling errors and other errors or mistakes can occur. We will verify prices as part of our confirmation procedures. If the correct price is less than our stated price, the lesser amount will be charged to you. If the correct price is higher than the price stated on our Website, we will attempt to contact you. If we are unable to contact you, we will reject your offer and notify you by e-mail.
17. COPYRIGHT & TRADEMARKS
All contents included on the Website, such as, but not limited to, design, text, graphics, logos, video and audio clips, images, button icons and the compilation thereof, software compilations, source coding and software, are the property of Dutch Basics, IC Company A/S or our suppliers. The contents are protected by Dutch and international copyright laws. Dutch Basics, or our content suppliers own the copyright to the abovementioned. The contents of the Website may only be copied for your own private use. Any other use of the information and material on the Website, such as reproduction, modification, distribution, transmission, republication, display or performance is strictly prohibited. You may therefore not – besides your own private use – copy, display, download, distribute, alter, modify, reproduce, republish or rephrase information, text, documents or other material from the Website or any other part of the Website without the explicit consent from Dutch Basics or our suppliers. Brand names, product names, logos and titles that appear on the Website are trademarks or trade names and are property of Dutch Basics or our suppliers. Any reproduction of such trademarks or trade names constitutes an infringement of the owner™s rights and is strictly prohibited, unless it is for your own private use.
18. DISCLAIMER OF LIABILITY
We shall not be liable for any damages incurred by a third party resulting from use of our products. Neither shall we be liable for your improper use of any of our products. To the fullest extent permitted by law, we shall not be liable for any damages resulting from incorrect information on the Website.
The limitations mentioned above shall not apply in the event you suffer damages resulting from our gross negligence or wilful misconduct.
We guard and respect our customers™ personal data and safety, although we cannot totally guarantee the security of information and payments transmitted online. To the fullest extent permitted by law, we shall not be liable for damages suffered as a result of the use of electronic means of interactions, such as, but not limited to, damages resulting from errors or delays in delivery of communication, interception or manipulation by third parties or by computer programs and transmission of viruses.
19. INFORMATION ON THE WEBSITE
We make a great effort to avoid errors on the Website, but information, text, images, graphics, video and audio clips and other website services may temporarily contain errors, be incomplete or incorrect. In such events – to the fullest extent permitted by law – we cannot be held liable for damages resulting hereof, unless such damage is the result of our gross negligence or wilful misconduct.
We shall not be liable for any use of or any content of internet sites that this Website provides links to. Neither shall we be liable for use or content of any websites from which are linked to this Website.
21. APPLICABLE LAW
Without limiting your rights as a consumer under the laws of your country, these terms and conditions as well as all disputes or claims arising hereof and of using or shopping on the Website shall be governed by the laws of The Netherlands.
Our right to vary these terms and conditions
We reserve the right to revise and amend these terms and conditions from time to time.
Your order will be subject to the policies and terms and conditions in force at the time when you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you). If we change these policies or these terms and conditions after you have placed your offer, but before we send you the order confirmation, we will notify you of this.
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